Versand

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Shipment processing time

We strive to ship all orders within 5 business days after manufacturing. Shipments or deliveries do not occur on weekends or holidays. 

Shipping countries

Delivery is possible in all the countries that are selectable during the checkout. If there is no shipping method available for the entered location, it means that we do not ship to that country. The standard delivery shall take place at the address that is given during the placement of the Order.

We ship from Belgium to following countries:

• Belgium (BE)
• Netherlands (NL)
• Germany (DE)
• Luxemburg (LU)
• France (FR)

Shipping costs

The delivery cost is borne by the Customer. The delivery cost will depend on the address of the Customer. The final delivery cost will always be definitively calculated and shown on the payment screen.

• Standard domestic shipping rate for orders > €50 (BE):
  €12
• Standard international shipping rate for orders > €50 (NL, DE, LU, FR):
  €19

Delivery time

The delivery time depends on the country of destination. The delivery is handled according to the method of delivery that is chosen by the Customer on the Website or during the Order. When the order is manufactured and gets shipped, the customer will receive an e-mail update with the shipment confirmation, details and tracking information of their parcel. 

The Seller is not responsible for the delays or inaccuracies that are caused by the carrier.

Customs, duties, and taxes

Scan-Me-nu is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages and inspection

The Customer will receive the goods and submit them to a thorough inspection. This inspection needs to enable the Customer to detect all obvious defects. This for any obvious defect or any other non-conformity with the goods as ordered. The Customer needs to inform the Seller as soon as possible and not later than 7 days after receiving the parcel. The Customer can do this through the contact link on the website of via e mail to "info@scan-me-nu.com".

The Customer loses his right to pursue a claim on the basis of the defects or non-conformities, if he does not respect the 7 days period. The goods will be delivered to the Customer in the way they were presented at the moment of the Order.

Please save all packaging material and damaged goods before filing a claim.

This document was last updated on January 1, 2021